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On the way to a connected future, people and thus customers are moving in a digital cosmos. There, they are used to digital goods and services being quickly available and easy to use - if possible via self-service. Automotive distribution and aftersales is no exception: Dealers need to meet customers in digital channels and offer digital services if they are not to become extinct.

It's now or never: transform your customer experience or die!

At NTT DATA we help you to leverage digital benefits for your retail business to participate from the digital transformation.

Create customer engagement through new phygital experiences, enhanced data transparency and customer centricity supported through technology.
Leverage technology by building on automation and integration achieving process optimization across retail business areas.
Provide relevant technologies, processes and solutions to be ready as retail partner for E-mobility solutions.
Find us at booth #66!

Our services

New retail formats
Process & roles
Monitoring & business monitoring
Training programs
Retail rollout
Custom IT-solutions

Our solutions

Our solutions
Driver.Centric

Digital transformation, online sales and increasing competition: the car sales is in a state of upheaval and a first-class customer experience is a must. The key is to establish a unified customer view and use this data in digital channels to target, manage campaigns, acquire new customers and increase customer loyalty. With Driver.Centric, we offer you a world-leading and GDPR-compliant solution for digital customer management.

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Follow-X

An automotive retail dealer solution to reduce unproductive search efforts and increase customer satisfaction! Locate and find customer vehicles and keys positions within the complete dealer area, support vehicle status tracking inside the service process and notify customer about actual service state.

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NAKA

Virtual technologies provide new ways to engage customers during their sales experience with the brands product portfolio. By design, NAKA is an enterprise-friendly virtual platform that combines a variety of immersive custom training scenarios, collaborative environments, showrooms and business-specific processes.

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NXT-Mobility

NXT Mobility Charge is the pioneering technology and transaction platform for charging point management that enables car dealerships to develop new services and business models around electric cars. Modularity, integration and independence from complex protocols make for an outstanding end customer experience.

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Bringing it all together

Bringing it all together
Syntphony automotive offers a software toolbox for manufacturers, car dealers, mobility providers and suppliers to master the digital wave. Innovative applications and services can be purchased to accelerate digital transformation strategies and satisfy the end customer´s needs across all digital touch points. Syntphony automotive "software as a service" by simple find, click, configure, purchase and use services.
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Your benefits

Our automotive retail experts have helped clients in various situations achieving their targets and relevant benefits for their businesses.
New sales processes for e-mobility
As part of the launch of the 1st generation of e-mobility products we supported our client to establish a new sales process and new roles in retail. The objective was to create a sales experience specifically addressing customer e-mobility questions and needs.
Service consultation with iPad
For a leading premium OEM we have developed an iPAD solution to conduct the services consultation with the customer directly at the vehicle. This allows to document all findings together with the client and digitally sign the work order and send all information directly to the sales system/DMS.
Global IT rollout
Worldwide market support for NSC and dealer during the introduction of a new software to digitalize the service process. Our responsibility was technical support during the full rollout process for the NSCs, worldwide technical implementation at dealers onsite, support and coaching of lighthouse dealers.
Innovation
Future mobility
Customer focus
Process efficiency
E2E rollout support
Business and technology know-how

NTT DATA has been represented in the automotive industry for more than 45 years in the EMEA region as trusted partner for various automotive and mobility players. NTT DATA has become firmly established in the premium, volume and commercial vehicle segments thanks to a broad range of sophisticated and successful consultancy and IT projects. Our automotive experts in EMEA are located in offices in Germany, Austria, Swiss, Italy, Spain, France and UK.

For further insights on how we envision the awakening of the automotive industry visit https://de.nttdata.com/industrien/automotive.